Start hereBenchmark your sales team with OSAT®
Operational Excellence
Sales Mystery Shopping
We contact your team as real prospects and score how they qualify, respond, present and follow up.
Overview
The sales machine is an orchestra of moving parts. Our Sales Mystery Shopping (SMS) programme tests each one, from the first enquiry to the written proposal, so you see your sales experience the way your clients do.
What it covers
- Lead qualificationDoes the team ask the questions that uncover real needs?
- Speed of responseHow quickly do enquiries get a meaningful reply?
- Features & benefitsIs the offer presented in terms the client cares about?
- Written & visual correspondenceAre proposals relevant, persuasive and on-brand?
Works well with
All services Related services
Training & Skill Development
Sales & Commercial Training
Custom training journeys that give every client-facing seller the skills and mindset to stand out in a crowded market.
13,000+ peopleTrained in person
Operational Excellence
OSAT® & HOSAT® Assessments
Skill discovery and benchmarking that shows exactly where your sales force is strong and where to coach next.
29,000+Assessments run
Welcome to a new era of performance.
Tell us where your sales team is today. We will show you where it could be, and how to get there.